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The $100 Masterclass in Proactive Service |
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We talk a lot about customer experience, but very few companies empower their people to act in the moment.
I had a recent experience on a United flight that perfectly illustrates what proactive service actually looks like. No heroics. No escalation. Just a frontline employee doing the right thing before anyone had to ask.
If you want to see what that looked like — and why it matters for your team — read the full story below.
Kevin |
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Family Business. Serious Growth.
We’re revisiting a powerful past interview with Clemens and Jina of Cloré Beauty Supply, a brother-sister duo who scaled a beauty business in an underserved market without losing sight of their roots. Their story is a reminder that legacy matters, and sustainable growth takes courage, clarity, and the humility to get coached.
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Know An A+ Exec that would make a great Growth Strategy Advisor?
We're adding Advisors located on the West Coast of North America—if you help leaders grow and have coaching or strategy experience, we’d love to connect.
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